The service begins with car collection from the customer's preferred location, such as their home, office, or another address. The customer books an appointment for collection, providing details about the car's condition and the required service. A driver or a tow service may be used, depending on whether the car is drivable.

Once at the garage, the vehicle undergoes the necessary inspection, repair, or maintenance work. Common services include oil changes, brake repairs, engine diagnostics, tire replacements, and bodywork. For more complex repairs, the garage may communicate with the customer to get approval before proceeding with the service.

After the repair or servicing is completed, the car is cleaned and checked to ensure everything is in order. The garage then delivers the car back to the customer at the specified location. Some services offer real-time tracking or updates throughout the process, so customers know the status of their car.